FAQ
Frequently asked questions
How fast will I hear back after submitting a quote?+
We respond within 1 business hour during shop hours (Mon–Fri 9 AM–6 PM, Sat–Sun 10 AM–4 PM CT). Quotes submitted overnight are answered first thing the next business day.
What is your minimum order?+
Most decoration methods start at 12 pieces (screen print, embroidery, DTF). Promotional products vary by item. Tell us what you need and we'll confirm the minimum upfront.
What's your standard turnaround time?+
Standard turnaround is 7–10 business days from artwork approval and payment. Rush options (3–5 days) and same-day printing are available for qualifying orders — just tell us your in-hands date.
What artwork formats do you accept?+
Vector files (.ai, .eps, .pdf, .svg) are best. We also accept high-resolution PNG, PSD, or TIFF (300 DPI at print size). If you don't have print-ready art, our designers can help — free for most jobs.
Do you ship outside of Austin?+
Yes. We ship anywhere in the U.S. from our Austin shop. Local pickup, drop-off, and same-day courier are available inside Austin city limits.
How does payment work?+
We send a written quote first — no payment required to get pricing. Once you approve, a 50% deposit starts production. The balance is due on delivery or pickup. We accept card, ACH, and check.
Can I see a sample or proof before you print?+
Yes. Every order includes a free digital proof for your approval before we go to press. Pre-production physical samples are available on larger orders by request.
