FAQ
Frequently asked questions
How fast will I hear back after submitting a quote?+
We respond within 1 business hour during shop hours (Mon–Fri 9 AM–6 PM, Sat–Sun 10 AM–4 PM CT). Quotes submitted overnight are answered first thing the next business day.
What is your minimum order?+
We work with low minimums across most decoration methods. Promotional products vary by item. Tell us what you need and we'll confirm the minimum upfront.
What's your standard turnaround time?+
Standard turnaround is 7–10 business days from artwork approval and payment. Rush options (3–5 days) and same-day printing are available for qualifying orders — just tell us your in-hands date.
What artwork formats do you accept?+
Vector files (.ai, .eps, .pdf, .svg) are best. We also accept high-resolution PNG, PSD, or TIFF (300 DPI at print size). If you don't have print-ready art, our designers can help — free for most jobs.
Do you ship outside of Austin?+
Yes. We ship anywhere in the U.S. from our Austin shop. Local pickup, drop-off, and same-day courier are available inside Austin city limits.
How does payment work?+
We send a written quote first — no payment required to get pricing. Once you approve, a 50% deposit starts production. The balance is due on delivery or pickup. We accept card, ACH, and check.
Can I see a sample or proof before you print?+
Yes. Every order includes a free digital proof for your approval before we go to press. Pre-production physical samples are available on larger orders by request.
